Refund Policy

1. Our 30-Day Money-Back Guarantee

At Creativeklux, your satisfaction is our priority. We offer a no-questions-asked 30-day refund policy on all paid Creativeklux subscriptions.

If you're not completely satisfied within the first 30 days of your purchase, simply contact us and we'll issue a full refund — no hassle, no hidden fees.

2. Free Plan

Our Free plan requires no payment, so no refunds are applicable. You can cancel or delete your free account at any time with zero charges.

3. Paid Subscriptions

All paid Creativeklux plans come with our 30-day money-back guarantee:

• Full refund within 30 days of initial purchase or renewal
• Applies to both monthly and annual subscriptions
• No prorating required — you get 100% back if within 30 days
• After 30 days, standard cancellation applies — no further charges, but no refund for the current billing period

4. Digital Products & Templates

One-time purchases such as templates, asset packs, and design kits are covered by the same 30-day guarantee:

• Full refund within 30 days if you're not satisfied — even if downloaded
• Custom or personalized digital products are non-refundable after delivery
• Technical defects are eligible for a refund or replacement at any time

5. Third-Party Platform Charges

Creativeklux allows you to connect and manage external advertising platforms including Meta Ads Manager, Google Ads, TikTok Ads, LinkedIn Campaign Manager, Snapchat Ads, and Pinterest Ads. Please note the following regarding charges from these platforms:

• Ad spend on connected platforms (Meta, Google, TikTok, LinkedIn, Snapchat, Pinterest, etc.) is billed directly by those platforms to your payment method on file with them — not by Creativeklux
• Creativeklux has no control over and cannot refund any charges made by third-party advertising platforms
• For refunds or billing disputes related to ad spend, you must contact the respective platform directly
• Disconnecting a platform integration from Creativeklux does not automatically pause or cancel any active campaigns on that platform — you are responsible for managing campaign budgets within each ad platform

6. How to Request a Refund

Requesting a refund is straightforward:

1. Email us at refunds@creativeklux.com
2. Include your account email and order or transaction number
3. Optionally, let us know why you're requesting a refund — your feedback helps us improve
4. Receive a confirmation and refund within 3–5 business days

7. Refund Processing

Approved refunds are processed within 3–5 business days and returned to your original payment method. Depending on your bank or card issuer, it may take up to 10 additional business days to appear in your account. We will send you a confirmation email once the refund has been initiated.

8. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• More than 30 days have passed since the original purchase date
• Your account was suspended or terminated due to violations of our Terms and Conditions
• Fraudulent activity or abuse of the refund policy is detected
• The refund request relates to charges made by a connected third-party platform (Meta, Google, TikTok, etc.) rather than Creativeklux directly
• Custom or personalized digital products that have already been delivered

9. Cancellations

You may cancel your Creativeklux subscription at any time from your account settings. Cancellation stops future billing but does not automatically trigger a refund unless you are within the 30-day guarantee window. Your access to paid features will continue until the end of your current billing period. Cancelling your Creativeklux account does not disconnect or pause any active campaigns running on connected third-party ad platforms — please manage those directly within each platform.

10. Need Help?

Questions about refunds, billing, or your eligibility? We're here to help. Email us at refunds@creativeklux.com — we respond within 24 hours on business days.