Creative Klux

Refund Policy

Last updated: November 14, 2025

1. Our 30-Day Money-Back Guarantee

At Creative Klux, your satisfaction is our priority. We offer a no-questions-asked 30-day refund policy on all paid subscriptions and digital products.

If you're not completely satisfied within the first 30 days of your purchase, simply contact us and we'll issue a full refund — no hassle, no hidden fees.

2. Free Plan

Our Free Forever plan requires no payment, so no refunds are applicable. You can cancel your free account anytime with zero charges.

3. Paid Subscriptions (Creator Plus, Business)

All paid plans come with our 30-day money-back guarantee:

  • Full refund within 30 days of initial purchase or renewal
  • Applies to both monthly and annual subscriptions
  • No prorating required — you get 100% back if within 30 days
  • After 30 days, standard cancellation applies (no further charges, but no refund)

4. Digital Products & Templates

One-time purchases (templates, assets, design kits) are covered by the same 30-day guarantee:

  • Full refund within 30 days if you’re not satisfied — even if downloaded
  • Custom or personalized digital products are non-refundable after delivery
  • Technical defects are eligible for refund or replacement anytime

5. How to Request a Refund

Getting your refund is simple:

  1. Email us at refunds@creativeklux.com
  2. Include your account email and order number
  3. Let us know why you're requesting a refund (optional)
  4. Receive confirmation and refund within 3–5 business days

6. Refund Processing

Approved refunds are processed within 3–5 business days and returned to your original payment method. Depending on your bank or card issuer, it may take up to 10 additional days to appear in your account.

7. Non-Refundable Cases

Refunds will not be issued if:

  • You violate our Terms of Service
  • Your account was suspended due to policy violations
  • Fraudulent activity or abuse of the refund system is detected
  • More than 30 days have passed since purchase

8. Need Help?

Questions about refunds or eligibility? We're here to help. Email us at refunds@creativeklux.com — we respond within 24 hours.